Try it in Mement
- Open the Mement subscription screen and read the current access or purchase information.
- If a purchase is missing, check that the device uses the Apple Account used for that purchase.
- Use Restore purchases on the subscription screen and check the resulting access in Mement.
- For renewal or cancellation, inspect the subscription in Apple’s system subscription settings.
- If access still differs, contact support with the device, app and system versions, purchase symptom, and restore result.
Check what is included before buying
Mement marks Pro access at the relevant features. The website’s Free and Pro overview helps you compare the plans; the purchase screen shows the offer available to your account. Check the price, billing period, trial conditions, and renewal terms there before confirming.
Availability has more than one part. For example, the Summarize Project action in Shortcuts requires Pro and a compatible on-device model. If a feature is unavailable, read its reason and check the requirements before buying solely to solve that issue. Paying for access does not install unsupported hardware or language resources.
The offer shown to another person or in another country may differ. Use the actual purchase sheet for your account rather than a screenshot of an older offer.
Recover an existing purchase
Restore purchases asks Apple to check the purchase associated with your account. Start here if you already paid but Mement shows locked features on a replacement device. Check the Apple Account used for purchases, which matters separately from simply opening the same plans through iCloud.
After restoring, return to the feature and check its access. If restoration succeeds but one AI action remains unavailable, read that action’s model and language status. If all Pro access is still missing, note the restore result and contact support before purchasing again.
If trial access appears to end unexpectedly, check that the device uses automatic date and time, restart Mement, and review the App Store subscription state. Include what those checks showed when asking for help.
Manage renewal and refund requests through Apple
Use Apple’s subscription settings to inspect renewal and cancel a recurring subscription. A refund request is a separate Apple process. Read the account’s displayed status and dates rather than assuming cancellation and refund have the same effect.
Keep receipts for your own reference. Support does not need your password or full payment-card details. If an account-specific purchase question needs Apple’s assistance, use the relevant Apple support path.
Send a report that shows what happened
Describe the starting screen, action, actual result, and expected result. For example: “On iPad, I opened the subscription screen, ran Restore purchases, and it completed; the Analytics feature still shows the Pro screen.” Include Mement version, system version, and device model.
For a Shortcut, name the action and parameters relevant to the failure. For synchronization, identify the device with the saved change. For a display issue, include a screenshot with unrelated record names and other private details hidden.
Use the support contact on the Help page. A small invented example is often enough to reproduce a problem without sharing your actual plans, files, or places.
Before you finish
- I checked the offer and requirements for the feature I want.
- An existing purchase was restored before considering another payment.
- A support report states the action, result, versions, and relevant device.