Choose the next troubleshooting step

Select a problem and the point you have reached. Each branch gives a small set of checks and a next action.

This example works only on this page. It does not create or change anything in Mement.

Your example

Check the reminder and notification permission

Open the record and verify its saved date, time and reminder. Then check Mement in the system notification settings.

Allow notifications and the delivery surfaces you use.
Check Focus settings and Scheduled Summary if delivery was delayed.
For a location reminder, check Location Services and the location saved on the record.

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Check the reminder and notification permission

Open the record and verify its saved date, time and reminder. Then check Mement in the system notification settings.

Allow notifications and the delivery surfaces you use.
Check Focus settings and Scheduled Summary if delivery was delayed.
For a location reminder, check Location Services and the location saved on the record.

Try one controlled reminder

Create or edit a non-private test task with a reminder a few minutes ahead. Keep the device available and note what happens.

Check whether the reminder appears later in Notification Centre.
Record your device, system version, Mement version and the saved schedule.
Send support the steps and the observed result without private task content.

Check the same account and the saved change

Verify that both devices use the same iCloud account and that iCloud access for Mement is enabled. Confirm you saved the edit.

Connect both devices to the internet.
Open Mement on each device and allow time for synchronization.
Check that the active Space is not hiding the record.

Preserve the copy that contains the change

Do not delete local data or sign out as a first troubleshooting step. Note which device has the latest correct record.

Check whether other new records synchronize.
Record the time, device and type of change that is missing.
Contact support with those details before trying a destructive reset.

Check the requirements for this AI action

Check that your device and system support the required Apple Intelligence model and language. Review Mement’s AI settings and the action’s Pro requirement.

Allow required system model downloads to finish.
Check that the specific Mement AI option is enabled.
Use ordinary manual creation or search while checking availability.

Separate system availability from one failed request

Try a short, non-private example in the same action. Note whether the control is unavailable or generation begins and then fails.

Record the device, system language, system version and Mement version.
Check the AI troubleshooting guide for the affected action.
Share the error and steps with support without sending your private plans.

Check the result once more

Repeat the original action once to confirm the change solved this particular problem.

Keep the working settings.
If the issue returns, record the steps and timing before changing anything else.